At pkrs, protecting the personal data of our players is not a regulatory checkbox — it is a core operational commitment. This Privacy Policy explains in plain terms what information pkrs collects from you, how it is used, who it may be shared with, and the rights you hold over your own data. Please read it carefully before registering a pkrs account.
These six principles summarise pkrs's approach to data privacy. They are a practical overview — the full legal detail follows in the sections below.
pkrs collects only the data that is genuinely necessary to operate your account, process payments, verify your identity, and comply with our licensing obligations. We do not collect data speculatively or for undisclosed purposes.
All data transmitted between your device and pkrs servers is protected by 256-bit SSL/TLS encryption. Passwords are stored using one-way cryptographic hashing — pkrs staff cannot view your password in plain text under any circumstances.
pkrs does not sell, rent, or trade your personal data to third-party marketing companies or data brokers. Your information is used exclusively to operate the pkrs platform and fulfil the purposes described in this Privacy Policy.
You have the right to access, correct, and request deletion of your personal data, subject to pkrs's legal retention obligations. You can submit a data subject access request at any time by contacting [email protected].
pkrs shares data with third parties only where it is necessary — payment processors, KYC verification providers, fraud detection services, and licensing regulators. All third-party partners are contractually bound to handle your data securely.
pkrs retains personal data only for as long as it is required by our licensing obligations, AML regulations, and legitimate operational purposes. Account data is retained for a minimum of five years following account closure in compliance with regulatory requirements.
This Privacy Policy ("Policy") describes how pkrs ("pkrs", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at pkrs.app, collects, uses, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access the Platform, register an account, or interact with pkrs in any way.
pkrs acts as the data controller in respect of all personal data collected through the Platform. As data controller, pkrs determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
Scope: This Policy applies to personal data collected through pkrs.app, all associated subdomains, mobile browser interfaces, and any direct communications between you and the pkrs support team. By registering a pkrs account, you acknowledge that you have read and understood this Policy.
pkrs collects personal data in the following categories, depending on how you interact with the Platform:
pkrs uses your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Registration & Identity Data |
| Age verification and eligibility checks (21+) | Identity, KYC Data |
| Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Crypto | Financial & Transaction Data |
| Fraud detection and prevention | Technical, Financial, Gaming Activity Data |
| Anti-money laundering (AML) compliance and reporting | Identity, KYC, Financial Data |
| Responsible gaming monitoring and intervention | Gaming Activity, Registration Data |
| Customer support and dispute resolution | Communications, Registration, Transaction Data |
| Platform performance optimisation and bug fixing | Technical & Device Data |
| Sending transactional communications (deposit confirmations, withdrawal notifications) | Registration, Financial Data |
| Sending promotional communications (where consent has been given) | Registration Data, Gaming Activity |
| Regulatory reporting to licensing authorities | Identity, KYC, Financial, Gaming Activity Data |
pkrs processes your personal data on the following legal bases:
pkrs does not sell, rent, or trade your personal data. We share data with third parties only in the following specific circumstances and only to the extent necessary for the stated purpose:
Transaction data is shared with our payment processing partners — including JazzCash, EasyPaisa, and banking partners such as HBL, UBL, and Meezan Bank — solely to process your deposits and withdrawals. These providers process your data as independent data controllers subject to their own privacy policies and applicable financial regulations.
pkrs uses third-party KYC verification services to validate the identity documents you submit. These providers receive your identity and KYC data for the sole purpose of performing identity verification checks and are contractually prohibited from using it for any other purpose.
Technical and behavioural data may be shared with specialist fraud detection platforms to identify and prevent fraudulent activity, money laundering, and collusion on the Platform.
pkrs may be required to disclose personal data to its international gaming licence regulator, financial intelligence units, or law enforcement agencies where legally compelled to do so. pkrs will not notify you of such disclosures where prohibited by law from doing so.
In the event of a merger, acquisition, or sale of all or part of pkrs's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to how your data is handled as a result.
pkrs requires all third-party data processors to execute data processing agreements that impose security and confidentiality obligations at least as stringent as those described in this Policy.
Given the financial nature of the pkrs Platform, payment data and KYC documentation receive an elevated level of protection. pkrs processes payment card and bank account data in compliance with PCI-DSS standards. Full payment instrument numbers are never stored on pkrs servers — only truncated references are retained for transaction record purposes.
KYC documents — including copies of your CNIC, passport, or utility bills — are stored in an encrypted document vault with access restricted to authorised compliance personnel only. These documents are retained for the period required by our licensing obligations, after which they are securely destroyed.
Identity fraud warning: pkrs will never ask you to share your KYC documents via email, SMS, or through any channel other than the secure document upload facility within your verified pkrs account dashboard. If you receive any such request from an unverified source, do not comply and report it to [email protected] immediately.
pkrs uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device by your browser when you visit a website. pkrs uses the following categories of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from accessing your pkrs account.
pkrs implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our technical and organisational security measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pkrs will notify you without undue delay and in accordance with our obligations under applicable law. Notification will be sent to the email address registered on your pkrs account.
pkrs retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the following minimum retention periods imposed by our licensing and regulatory obligations:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration & identity data | 5 years after account closure | Licensing & AML obligation |
| KYC documents | 5 years after account closure | Licensing & AML obligation |
| Financial & transaction records | 5 years after account closure | Licensing & AML obligation |
| Gaming activity records | 5 years after account closure | Licensing obligation |
| Support communications | 3 years after resolution | Legitimate interests (dispute resolution) |
| Technical & device logs | 13 months from collection | Security & fraud prevention |
| Marketing consent records | 3 years after consent withdrawal | Legal obligation (consent audit trail) |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.
Subject to applicable law and the conditions set out below, you have the following rights in relation to your personal data held by pkrs:
To exercise any of the above rights, please contact pkrs at [email protected] with the subject line "Data Rights Request". pkrs may require you to verify your identity before processing your request to ensure we do not disclose data to an unauthorised party.
pkrs will not charge a fee for data rights requests unless requests are manifestly unfounded, excessive, or repetitive. In such cases, pkrs reserves the right to charge a reasonable administrative fee or decline to respond, with written reasons provided.
The pkrs Platform is strictly intended for individuals who are 21 years of age or older. pkrs does not knowingly collect personal data from individuals under the age of 21. If pkrs becomes aware that personal data has been collected from a person under 21, that Account will be immediately suspended, all data relating to that individual will be deleted, and any deposited funds will be returned to the originating payment method net of any winnings generated, which will be forfeited.
If you believe a minor has registered a pkrs account, please notify us immediately at [email protected].
pkrs operates under an international gaming licence and may process or store personal data on servers located outside Pakistan. Where personal data is transferred to jurisdictions that do not provide a level of data protection equivalent to that required under our licensing framework, pkrs implements appropriate safeguards, which may include standard contractual clauses, data processing agreements with adequate security standards, or transfers to entities operating under recognised certification frameworks.
By registering a pkrs account, you acknowledge that your personal data may be transferred and processed in jurisdictions outside Pakistan for the purposes described in this Policy.
pkrs reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or business operations. Material changes will be communicated to registered Players via email or an in-Platform notification at least 7 days before the changes take effect. The effective date at the top of this Policy will be updated accordingly.
Your continued use of the pkrs Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must cease using the Platform and may request account closure by contacting [email protected].
If you have any questions, concerns, or complaints about how pkrs handles your personal data, or if you wish to exercise any of your data rights, please contact the pkrs Data Privacy team:
Email: [email protected]
Subject line: Privacy Enquiry
Website: pkrs.app
pkrs will acknowledge your privacy enquiry within 48 hours and aim to resolve it fully within 30 calendar days. For complex requests, pkrs may extend this period by a further 30 days with written notification.
If you are not satisfied with pkrs's response to your privacy complaint, you have the right to escalate your complaint to the data protection supervisory authority in the jurisdiction of pkrs's international gaming licence, or to seek independent legal advice.
Now that you understand how pkrs protects your privacy, you can play with confidence. Join thousands of Pakistani players enjoying cricket betting, live casino, and slots — all secured by 256-bit encryption.
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